Responsible Gaming

Jackpot Casino exists to provide entertainment. Gambling should never be seen as a way to earn money or solve financial problems. If you feel your gambling is no longer under control, this page explains the tools available to you and where to find free, confidential support.

Gambling as Entertainment

Games on this site are for adults aged 18 and over. They are designed for fun, not profit. Chasing losses, betting more than you can afford, or playing to escape stress are signs that gambling may be becoming harmful. Recognising these early helps protect your wellbeing.

Tools to Stay in Control

You can set several limits directly from your account settings:

- Deposit limits: Choose a daily, weekly or monthly cap on how much you deposit. New limits apply immediately. Raising a limit requires a 24-hour cooling-off period. - Loss limits: Set a maximum amount you can lose over a chosen timeframe. Like deposit limits, reductions take effect at once; increases wait one day. - Session time limits: Decide how long you can play in one sitting. The system logs you out when the timer ends. - Reality checks: Receive pop-up reminders showing your session length and net win or loss at intervals you choose. - Cooling-off periods: Take a break of 24 hours, 7 days or 30 days. Your account locks instantly and reopens automatically at the end. - Self-exclusion: Close your account for a minimum of six months. During this time, you cannot log in, deposit or receive marketing. Reactivation requires contacting customer support after the exclusion ends.

All these tools are free and reversible, except self-exclusion, which must run its full term once started.

Warning Signs of Problem Gambling

Ask yourself honestly if any of these apply:, You gamble to win back losses., You hide your gambling from family or friends., You spend money meant for bills or essentials on games., You feel restless or irritable when trying to cut down., You chase bigger wins after a loss.

If one or more feel true, consider using the controls above or speaking with a professional. There is no shame in asking for help.

Getting Independent Support

Free and confidential counselling is available across Australia. You can contact Gambling Help Online by phone or live chat. Face-to-face services operate in every state and territory through local providers. These services do not judge. They listen and offer practical steps.

Protecting Minors

No one under 18 may open an account or use this site. We verify age during registration and may request documents before allowing withdrawals. If you share a device with children or teenagers, consider installing blocking software such as Net Nanny or Gamban to prevent accidental access.

Account and Fair Play Rules

Only one account per person is allowed. You must live in a place where online gambling is legal and provide accurate personal details. Before your first withdrawal, we confirm your identity and payment method. This protects you and meets anti-fraud laws.

Bonuses come with clear terms: wagering requirements, game eligibility, expiry dates and cashout caps. Abusing offers (for example, opening multiple accounts to claim the same bonus) voids all promotions and may close your account.

Dormant accounts, those unused for 12 months, are reviewed annually. We may contact you before applying any inactivity fee, as permitted by law.

Cheating, collusion, bot use or fraudulent chargebacks breach our rules and can lead to account termination and reporting to authorities.

If you have a complaint, contact our support team first. Unresolved issues can be escalated to your state or territory gaming regulator.

Privacy and Data Use

We collect:, Identity and contact details (to verify you are 18+ and prevent fraud), Payment information (to process deposits and withdrawals securely), Technical data like IP address and device type (to detect suspicious activity)

We share data only with payment processors, identity verification partners and regulators. Never for sale. Records are kept for five years as required by law.

You have the right to see, correct or delete your data, or ask us to stop using it for marketing. Submit requests via the contact details in our Privacy Policy.

Cookies on this site fall into three types:, Essential (needed for login and security), Analytics (to understand site performance), Marketing (to show relevant ads)

You can manage preferences through your browser settings.

All data sent to and from our site uses strong encryption. Access to your information is limited to staff who need it for their role.

Changes to This Policy

We may update this page to reflect new laws or tools. The revised version appears here with a new effective date. Continued use of the site means you accept the changes.